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Return Policy

Items can be returned for store credit only, issued in the form of a gift certificate sent via email. The gift certificate will be issued for the purchased price of the item(s).

Please contact us at info@4paws-shop.com within 48 hours of receiving the defective merchandise.

Please include the following in your email:

  • Order Number
  • Date of Purchase
  • Item Number
  • Your complete name and shipping address
  • Picture of the damaged item


You will be responsible for paying for your own shipping costs for returning your item. 

Shipping fee is non-refundable.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. 

We reserve the right to refuse a refund or exchange if the conditions below are not met:

  • Items have been worn, used, washed and/or altered.
  • Items are not returned in original packaging.
  • Items do not have original tags.
  • Items contain any pet residue (hair, smell, stains, etc.)
  • Items returned without a receipt.
  • Items returned after 30 days of purchase.

Refunds & Returns will not be made on the following items:

  • Personalized items
  • Special order items
  • Seasonal items
  • Sale, clearance or discontinued items
  • Jewelry
  • Grooming products
  • Pet steps/covers
  • health and personal care items
  • Treats/food
  • Shoes
  • Toys
  • Gift cards